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FAQs

Below you'll find answers to some common questions around creating a custom box. Every order is little different though, so don't hesitate to reach out with anything else you might be wondering.

DESIGN AND ARTWORK

How do I design offline?

Simply click on the box size you would like to design for and hit the Start to Design tab. That will pull up our 3D designer. On the left-hand side, you can click “more” and download the template.

Once you have designed your template, just come back, select how many boxes you want to buy, how many sides you want printed, and material type, and hit the Start to Design tab. 

We suggest using Adobe Illustrator and converting to a PDF.  If you use  photoshop, you need to design in CMYK, 300 dpi, at 100% of the finished size. 

Also, don’t flatten the dieline into your graphics.  

If you have another file type you'd like to use, please reach out to us via email or our chat system.

Can I save my designs and finish them later?

Yes you can. Just Log In or Create an Account and save as many as you like. You can also revisit templates you’ve ordered in the past, if you want to reorder more.

How do I measure a box?

The industry standard measurements you see when ordering or customizing boxes, are almost always for the inside. It will be displayed as L x W x D. Be sure to round up to the nearest 16th  of an inch.

Can I print white ink on my box?

For corrugated boxes, we do not offer white ink. Our digital print supports the CMYK color spectrum.

What do the red and blue lines mean on the design template?

Blue lines represent the actual cut lines and red lines are the line fold/crease lines that allow the packaging to fold to form the package. Color will extend past the cut to be trimmed off to allow some movement when trimmed.

What are your color settings?

We print with cyan, magenta, yellow and black using the industry standard GRACoL® 2013 settings. We are a G7® certified printer.

I want to upload an image. What is the recommended DPI?

Recommended minimum final resolution for printing is between 225- 300 ppi. Resolution will be reduced by scaling the image up but improved by reducing the final size.

BOX MATERIALS AND PRINTING

What is High Definition Print?

Never before has there been a faster and more cost effective way to get high-definition designs on your packaging. Simply select Magic White for your material and let our HD printers do the rest.

Picture perfect: Take your packaging graphics to the next level with tiny targeted ink dots designed for crisp imagery and text.

Fast and precise colors: It takes just a single pass of the printer to bring any color  combinations, gradients or hues to life with no swapping print plates to slow it all down.

Luxe feel with a glossy finish: Our Magic White premium board feels smooth to the touch and provides the perfect canvas for your photo-quality graphics.

What types of material can I print on?


We offer three types of material to print on.


Kraft

This natural brown corrugated cardboard is what most of us think of first when we imagine a box. This material provides an eco-conscious feel that holds dark colors well and provides a simple and modest aesthetic for any package. Kraft material also has the highest recycled content of any material making it the most eco-friendly.

Essential White
Our essential white material is a cost-effective classic for custom branded box creation. This standard white board with a low shine offers a dependable canvas for showcasing any colors, logos, text or design elements.

Magic White with HD print
For a box that’s clearly built to impress, select Magic White for your material and let our HD printers do the rest. This premium board feels smooth to the touch, looks lusciously glossy and provides photo-quality prints you

Are you using sustainable, recyclable material and safe printing practices?

Yes. Vanguard, the parent company to Box Genie, has been recognized as the most sustainable packaging company in North America.

Looking out for the environment is important to our clients as well as to our team. That’s why we’ve invested in equipment that makes use of odorless water-based inks, passes food-safety standards with zero UV-reactive chemicals and produces zero hazardous air pollutants.

The majority of our cardboard material options contain recycled content, to the highest degree allowed by the paper industry's standards. Kraft and Essential  White corrugated cardboard both contain a majority of recycled material.

Our corrugate is sourced from a local corrugator whom we have been working with for many years. We also cut and print our boxes in house, and we exclusively use American made resources in our finished goods. By supporting American businesses that are local to our facility, we are simultaneously cutting down on our carbon footprint, therefore, making Box Genie more of an eco friendly option than most competitors.who source raw or finished materials from overseas.

All of our unprinted box materials are recyclable.

Are your boxes made in the USA?

Yes. Our boxes are 100% printed and produced in the USA. We oversee all aspects of the printing process in our manufacturing facility in Kansas City, MO.

ORDERS AND PRICING

How do I reset my password?

You can reset or change your password by clicking the Log In button on the top right. Then just follow the instructions.

Do you outsource my order to someone else?

Nope! We are the manufacturer. We do the printing, cutting and gluing in house. We oversee your product from beginning to end. This helps us ensure the highest quality, fastest production, and most accurate reorders possible.

How can I track the status of my Order

It’s easy. Just log into your account on BoxGenie and go to your orders. We’ll update you as the order is processed and with a tracking url when it is sent out.

Do you offer rush production

We do. Please call or message us in our chat box and we’ll help you get it out ASAP.

We strongly recommend adding expedited shipping so your order is not held up because of shipping.

Is there a maximum order amount?

Nope! That said, for orders more than 1000, give us a call at 816-414-3000 or ping our chat system on the bottom left and we’ll provide a custom ordering experience and quote.

Do you make Custom Inserts?

Yes we do. You can email us, use our online chat feature or call us at 816-414-3000 and we can talk to you more about it.

How can I get in touch with someone about my order?

We are here to help. You can email us, use our online chat feature or call us at 816-414-3000.

Do you have any discounts for large orders?

BoxGenie does offer discounts on larger orders. Reach out to us via email, our chat system, or give us a call at 816-414-3000 and a customer service rep can see what you qualify for and shipping options to save money, including LTF freight options.

Is there a Set-Up Fee or any hidden costs?

No. BoxGenie does not have any set-up fees and the price you see on the product pages is the price you pay at checkout, with shipping costs based on order size.

How do I design offline?

Simply click on the box size you would like to design for and hit the Start to Design tab. That will pull up our 3D designer. On the left-hand side, you can click “more” and download the template.

Once you have designed your template, just come back, select how many boxes you want to buy, how many sides you want printed, and material type, and hit the Start to Design tab. 

How do I reorder more boxes?

If you are not already logged in, click the “Log In” button on the top right. Then, simply go to My Account and My Orders and hit Reorder.

SHIPPING

How will my boxes get to me?

We use UPS for all deliveries.

We ship all boxes flat, to secure the lowest shipping rates and better ensure safe transit.

How do I estimate shipping costs before placing an order?

Our Checkout page can help you do this. The most accurate way to estimate your order's shipping cost is to create a "mockup" order for the same quantity and box size as the boxes you plan to order (no need to worry about artwork for this!):

- Select your Box Style and set or select your box size>
- Select or enter your order quantity>
- Click "Checkout">
- On the checkout page, enter your full shipping address and a phone number (this can be fake for now)

Click the "Get Delivery Options" button that appears. You'll see all of the shipping options available to your address for this order, along with shipping costs and transit times.

These estimates are completely free and don't require entering any payment information.

Do you offer rush shipping?

We use UPS for our shipping partner, which has 2-day and 3 day shipping options.

Do you shop internationally?

Not right now.

Can you split an order and ship to different destinations?

Not yet. But we are working on it.

You will need to place separate orders for each address

Where does my order ship from?

All our orders are printed by us at our facility in Kansas City, MO

Will all my items ship together?

When you order multiple items, we note that your jobs are related, but cannot guarantee that they will be combined for shipping. Due to proof approvals and the manufacturing process, there is a possibility that they will enter production at different times and possibly even on different production lines. If you have any questions about shipping on your particular order, please message our Support team.

Also, your items might come in multiple boxes from UPS.

How do freight deliveries work?

If you are ordering a large quantity, we may be shipping your order via LTL freight instead of UPS. Feel free to reach out if you have any questions during your order process.

What does LTL freight mean?

This means that your flat, unassembled boxes will be stacked, wrapped, and strapped onto a 48" x 40" pallet instead of bundled and packed into cardboard parcels. With freight shipping, the box sheets are carefully stacked on the pallet, covered with a cardboard "cap", then wrapped in industry-standard plastic wrapping for protection. The shipping price you see on the checkout page includes freight with lift-gate and curbside delivery service only. 

LTL Freight does not include guaranteed transit times, Inside Delivery, assistance with unpacking the pallet, or moving the pallet upstairs or in an elevator. If asked to provide any of these services at delivery, most freight drivers will say no. If any of these services are needed for your large quantity order, please reach out to our Support team before or shortly after placing your order.

How long does freight shipping take?

Freight travels by trucks on "day lanes" usually projected in 2-3 day ranges. For example, your order might be placed with a 1-3 day lane service, 2-4 day lane service, or a 5-8 day lane service. The days projected are business days and exclude weekends and holidays. As a result, we can provide only a rough estimate of the delivery date.

Can you ship to a PO Box?

Neither UPS or LTL freight shippers will deliver to a PO Box. Please only use street addresses.

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