How do I find the measurements for my box?
Please note that it is an industry standard to almost always present the inside packaging measurements of custom boxes. These are displayed as L x W x D (Length x Width x Depth) in the unit of inches.
- Lay out the item or items on a table or flat surface just as you wish to display them in the final packaging.
- Measure and record the L x W x D.
- Finally, round up to the nearest 1/16 of an inch for each measurement. This will ensure every item is packaged just right.
Do you have design guidelines for me to reference?
Yes! Please reference Packaging Design Guidelines for our full set of best practices.
What are your color settings?
Box Genie printers print in Cyan, Magenta, Yellow, and Key (black) also known as CMYK. As a G7® Certified Printer, we use GRACoL® 2013 settings - a leading industry standard.
What is your recommended DPI for photos and images?
Our Pre-press Team strongly recommends a minimum final resolution of 300 DPI. Resolution reduces when images are scaled up but improves with a reduction in final image size.
Please reference Packaging Design Guidelines for more recommendations.
What are the blue and red lines on my Box Genie template?
These lines indicate areas where your box will be cut in production and fold in its final form.
- Blue Lines: These are your box's cut lines. Keep artwork at least 1/8" (.125") from the blue cut lines to prevent design elements from being trimmed.
- Red Lines: These are your box's fold or crease lines. Keep artwork at least 1/8" (.125") from the red fold lines to prevent design elements from being creased.
Please note there is natural movement of box units during the cutting process. We recommend designing with full bleeds. Colors and graphics extending past cut (blue) lines are properly trimmed.
How do I design my custom box offline or in a different program?
Box Genie supports designs generated in a program outside of our online design tool.
Start by selecting your desired box type from boxgenie.com. Next, enter your box dimensions, paper type, and the number of printed sides (inside, outside, both). From here you will have two options:
- A. Select "Order Now": You will receive email instructions on how to submit your design.
- B. Select "Design Online": You will enter the 3D Design Tool. Choose "More" > "Download Template" from the left-hand panel.
Once your artwork is complete, revisit boxgenie.com. Submit your template from the "Upload Completed Template" option in the 3D Design Tool.
Alternatively, you may submit your template via live chat or email with a dedicated Box Genie representative. Our team suggests using Adobe Illustrator to create your artwork and convert it into a PDF. If you using Adobe Photoshop, you will need to design in CMYK at 300 DPI and 100% of the finished size. If using a different app or file type, please reach out to our Support Team (firstname.lastname@example.org) for assistance.
Note: It is important that you do not flatten your dielines into the graphics.
Can I save my designs?
Yes, you can save your custom box designs with a free Box Genie account. Save, modify, order, and reorder your packaging projects directly from your Box Genie account.
Will I receive a 3D rendering prior to production?
The Box Genie Design Tool allows you to see a 3D preview of your box at any time during the design phase. This includes the ability to rotate and open the box for inspection.
You will receive a confirmation email containing a link to your PDF proof upon order placement.
Will my artwork be reviewed before printing?
Box Genie's Customer Service team will review artwork for necessary technical changes. We define a technical change as a modification based on your order input. For example, a team member will process your order to confirm the validity of elements like one- versus two-sided print.
Templates are not revised for aesthetic or content reasons. Box Genie's Pre-Press Team will ensure that your files are ready for production.
Please review your design carefully before beginning the checkout process.
Can I use white ink in my design?
Box Genie's cutting-edge print technologies use the CMYK color spectrum. This is an industry best practice and one that does not include white inks. If using white in your designs (e.g. fonts, color blocking, highlights, etc.) we recommend choosing our Essential or Magic White paper types. These white-based papers will allow you to use white elements within your box artwork.
Can I print a QR code on my box?
Yes, we can print QR codes on your packaging. The recommended spec for a QR code is .5 x .5 inches. This will ensure the best performance for scannability.
Please review our full guide on QR codes for optimal functionality.
Do you offer review cycles for custom inserts and dividers?
Before the structural design phase, our in-house experts will help you define the project scope and expectations of your inserts and dividers.
As part of this process, we offer a total of three revision cycles for custom-made inserts and dividers. Please note that any further modifications will result in an additional cost associated with these changes.
Here are some examples of what is considered to be a revision:
- Changes to the product placement (e.g. alignment, layout, etc.)
- Changes to the size of the outer box
- Changes to the orientation of items (e.g. sideways rotation)
Can you design my box?
At this time, Box Genie does not offer design services. For guidance on your box design please reach out to one of our experts via live chat or email (email@example.com).
Are there limitations to what I can print?
You must have the rights to your images, logos, etc. for Box Genie to print these visual elements.
For details and further guidance on what can and cannot be printed, please kindly review our Terms of Service.
What paper types are available for my custom box?
We offer three distinct paper types for your box designs. Each material type is strikingly different from the other and serves a variety of ways to elevate and celebrate your brand's packaging. These materials include:
- Kraft: A traditional brown paper perfect for darker colors.
- Essential White: A matte finish white paper complete with a soft feel.
- Magic White with HD Print: A semi-gloss white paper for an enhanced, eye-catching shine.
We recommend you experience Box Genie's offering first-hand with a pre-designed Sample Kit.
What material do you recommend for my box project?
Every packaging project we produce is completely custom in its nature. Your design is enhanced based on your paper type selection. As a rule of thumb, we recommend the following basic guidance:
- Kraft: Ideal for an organic look and feel. Kraft holds dark colors especially well. Even lighter inks will print a few shades darker.
- Essential White: Perfect for a softer look with its matte finish. Essential White is a more cost-efficient approach to quality print and color.
- Magic White with HD Print: Your best choice for print and color richness. Please note that Magic White has a semi-gloss finish.
What is your approach to sustainability?
Box Genie is proud to be a subsidiary company of Vanguard Packaging -- one of North America's most sustainable packaging companies.
- Materials: We selectively source 100% American-made inks, papers, and other materials.
- Production: Our equipment contributes zero hazardous air pollutants with use of odorless, water-based inks and omitting UV-reactive chemicals.
- Operations: Located 160 feet beneath the earth, our state-of-the-art geothermal Kansas City facility was developed to reduce our environmental footprint.
What is High Definition (HD) print?
Box Genie offers High Definition (HD) print for boxes made of our Magic White paper type. HD print uses small, targeted ink dots. This technique renders crisp, clean imagery along with consistent, precise color.
Our team highly recommends HD print for designs containing photos, swaths of color, and gradients.
Will my packaging be produced in America?
Yes! We are proud to print and produce your box project entirely in America. All aspects of Box Genie's manufacturing process are within our geothermal Kansas City facility.
With our strategic location, orders are able to quickly ship across the United States leading to shortened lead times.
What's your expected turnaround time?
Our facility is strategically located in America's heartland -- Kansas City, Missouri. Eligible orders are produced in 10 business days or less. We count business days as Monday through Friday excluding major US holidays.
After your order is fulfilled, you will receive a shipping notification via email. This email contains your tracking information. Most orders are delivered in just 3-4 business days.
Note: Please allow 24-48 hours for your tracking status to generate after you receive your shipping notification. Shipping notifications are created when delivery labels are generated.
Can I apply changes to my order after it's submitted?
Any project revisions must be submitted within 1 business day after order placement. We count business days as Monday through Friday excluding major US holidays.
Changes will incur an additional fee once your project has entered our production process.
Please reach out to one of our Customer Service team members via live chat or email (firstname.lastname@example.org) ASAP.
Where can I track my order status?
Order confirmation emails are sent immediately upon checkout completion. This email is your notification that your project has entered the processing queue.
Eligible orders are produced in 10 business days or less. We count business days as Monday through Friday excluding major US holidays. You will receive a shipping notification email once your packaging project is fulfilled.
Please reach out to your dedicated Box Genie representative for ongoing updates. Or, speak to one of our experts via live chat or email (email@example.com) for details regarding your order status.
Do you offer rush production?
Yes, Box Genie offers rush production services. Please call one of our experts directly (816-414-3000) ASAP to get your project prioritized in the queue.
Rush production comes at an added cost. In addition to this service, our team strongly recommends upgrading to expedited shipping. Expedited shipping will shorten final delivery timelines.
Do you offer bulk or large order assistance?
We have no limit to our maximum box unit quantity. Please give us a call (816-414-3000) or send a live chat for quotes of 1,000 units or more.
For higher volumes, please connect with one of our enterprise specialists.
Do you offer bulk discounts?
Yes, our team will work with you to accommodate large and bulk orders.
Please reach out to our team via phone (816-414-3000), live chat, or email (firstname.lastname@example.org). A specialist will provide you with pricing and shipping options based on unit quantity that best suits your budget.
Will there be a setup fee applied to my invoice?
No, Box Genie orders do not incur setup fees or any other hidden costs. Your price is displayed in real-time on our website. Live pricing is reflective of box quantity and specifications.
Shipping costs are displayed at checkout based on the size of your order. Please reach out directly to our team via phone (816-414-3000), live chat, or email (email@example.com) for help with shipping options.
How do I reorder additional box units?
Easily reorder boxes from a previous project from your Box Genie account. Login to your account and navigate to "My Orders".
Select "Reorder" to begin the checkout process.
How do I reset my account password?
Reset your Box Genie account password by clicking "Forgot Password" on the Login screen.
Change your password at anytime in the "Change Password" section of "My Profile".
Do you make custom box inserts?
Yes, we create custom box inserts for a variety of products. Schedule a free consultation for your custom product inserts.
How can I contact a Box Genie team member with a question about my order?
Our team is here to help. Please reach out at your earliest convenience via one of our support channels:
- Phone: 816-414-3000
- Live Chat: Select the chat icon at the bottom of your screen
- Email: firstname.lastname@example.org
Can I speak to someone about the status of the final boxes I received?
Box Genie produces 100% custom-made inserts and boxes. Please reach out to our team immediately for damaged units, defective items, or structurally unsound boxes. Defective units are deemed as those that do not adhere to the submitted artwork or specifications.
- Phone: 816-414-3000
- Live Chat: Select the chat icon at the bottom of your screen
- Email: email@example.com
Note: Notice must be made within 10 days of receipt of your order.
Can I estimate the cost of shipping before placing my order?
Yes, you can estimate shipping costs by continuing to the checkout page.
- Select your box style (mailer, shipping, triangle, or one-piece folder).
- Enter your box dimensions and quantity.
- Proceed to checkout and input your full shipping address and phone number.
- Choose "Get Delivery Options".
Now, you'll see all available shipping options, costs, and transit times.
Note: These estimates are free and do not require payment information.
Do you offer rush shipping?
Yes, you can place your order with rush shipping.
Please reach out to your dedicated Box Genie account rep. Or, reach out to a member of our team via phone (816-414-3000), live chat, or email (firstname.lastname@example.org).
How will my boxes arrive?
All boxes ship flat (unfolded). This ensures the lowest shipment cost and product integrity.
Will all my items ship together?
Your items may arrive in more than one box.
Orders with multiple different items (e.g. a set of mailer boxes and a set of shipping boxes) are not guaranteed for combined shipping. Please reach out to one of our on-site experts (816-414-3000) for order status and delivery questions.
Where will my boxes ship from?
All Box Genie orders are made in our Kansas City, Missouri facility. On average, you may expect your orders to arrive in 3-4 business days after fulfillment (a production timeline of around 10 business days).
Do you ship internationally?
Box Genie ships domestically (USA) and to its provinces. We do offer shipment to Canada.
For projects shipping outside of the United States, please connect with us over the phone (816-414-3000).
Can I ship boxes from a single order to multiple addresses?
At this time, orders shipping to multiple destinations require to be ordered separately.
Please reach out to our team to help you coordinate your shipments and lock in the lowest cost associated with your delivery.
What is LTL freight?
LTL (Less Than Truckload) freight delivery is a shipping method elected for larger quantity orders. If your Box Genie order ships LTL the boxes will arrive flat, stacked, wrapped, and secured onto a 48 x 40 inch pallet. The pallet is contained in a cardboard cap and then wrapped in industry-standard plastic wrapping for added protection.
LTL freight does not include guaranteed transit times, inside delivery, unpacking help, or pallet relocation such as movement to an alternative floor.
Please note that the shipping price displayed at checkout is not inclusive of additional services such as lift gates and inside delivery. Please reach out to a member of our team (816-414-3000) for quotes regarding additional delivery services before or immediately after order placement.
What qualifies for freight delivery?
Box Genie ships LTL freight for larger quantity orders. Please call (816-414-3000) to accommodate special delivery instructions.
When can I expect my freight shipment to arrive?
We can provide an estimated delivery date. Freight shipments travel via trucks in 2-3 day lane ranges. For example, your Box Genie order is placed with a 1-3, 2-4, or a 5-8 day lane service.
Please note that these days are business days. We count business days as Monday through Friday excluding holidays.
Do you support PO Box delivery?
No, our friends in the carrier industry do not deliver to PO Boxes. Please consider this at checkout and input your street address for delivery.
My boxes arrived with carrier damage. What do I do?
We're here to help! In the case that your boxes arrived with carrier damage we will gladly submit a claim on your behalf. To begin the claims process, we will need the following information:
- Photos of damaged outer packaging from all 6 sides
- A photo of the shipping label
- Photos of the contents
- A description of the shipping damage
Note: The claims process can take up to 7-10 business days. After the claim approval, Box Genie will extend a refund or apply a credit of an equal amount to a future order.