FAQs

Never before has there been a faster and more cost effective way to get high-definition designs on your packaging. Simply select Magic White for your material and let our HD printers do the rest.

Picture perfect: Take your packaging graphics to the next level with tiny targeted ink dots designed for crisp imagery and text.

Fast and precise colors: It takes just a single pass of the printer to bring any color  combinations, gradients or hues to life with no swapping print plates to slow it all down.

Luxe feel with a glossy finish: Our Magic White premium board feels smooth to the touch and provides the perfect canvas for your photo-quality graphics.

We offer three types of material to print on.

Kraft
This natural brown corrugated cardboard is what most of us think of first when we imagine a box. This material provides an eco-conscious feel that holds dark colors well and provides a simple and modest aesthetic for any package. Kraft material also has the highest recycled content of any material making it the most eco-friendly. Colors printed on kraft material will appear a few shades darker.

Essential White
Our essential white material is a cost-effective classic for custom branded box creation. This standard white board with a low shine offers a dependable canvas for showcasing any colors, logos, text or design elements.

Magic White with HD print
For a box that’s clearly built to impress, select Magic White for your material and let our HD printers do the rest. This premium board feels smooth to the touch, looks lusciously glossy and provides photo-quality prints you

Yes. Vanguard, the parent company to Box Genie, has been recognized as the most sustainable packaging company in North America.

Looking out for the environment is important to our clients as well as to our team. That’s why we’ve invested in equipment that makes use of odorless water-based inks, passes food-safety standards with zero UV-reactive chemicals and produces zero hazardous air pollutants.

The majority of our corrugated material options contain recycled content, to the highest degree allowed by the paper industry's standards. Kraft and Essential  White corrugated cardboard both contain a majority of recycled material.

Our corrugate is sourced from a local corrugator whom we have been working with for many years. We also cut and print our boxes in house, and we exclusively use American made resources in our finished goods. By supporting American businesses that are local to our facility, we are simultaneously cutting down on our carbon footprint, therefore, making Box Genie more of an eco friendly option than most competitors who source raw or finished materials from overseas.

All of our unprinted box materials are recyclable.

Magic white is the best overall choice for print and color richness. Essential white is a cost-effective way to achieve a quality print and color. Lastly kraft is a perfect option for printing dark colors as all colors show up darker on kraft, if you are choosing a lighter ink color it will print a few shades darker on the kraft material. Our sample kit is a great purchase to view all materials and the print quality so you can make the right choice for your boxes.

Yes. Our boxes are 100% printed and produced in the USA. We oversee all aspects of the printing process in our manufacturing facility in Kansas City, MO.

Yes, we do! Our sample kit is a great way to both see and feel the differences between our paper types and ink for yourself. Sample kits come complete with mini boxes, available paper types, and a variety of print samples. 

Order Your Sample Kit

Most orders ship from our USA warehouse in 10 business days. After your order has shipped you will receive tracking information and can expect your boxes in 3-4 business days.

Nope! We are the manufacturer. We do the printing, cutting and gluing in house. We oversee your product from beginning to end. This helps us ensure the highest quality, fastest production, and most accurate reorders possible.

Due to our quick turn time, any order revisions need to be submitted within one business day after the order is placed. Once your product has started the manufacturing process any changes would incur an additional fee.

When you use our online design tool, you’ll have the opportunity to review the PDF proof before adding your order to your  cart. You’ll also have the ability to view, open, and rotate the box in 3D while designing it, so please be sure to use this feature. Once you place your order you’ll receive a confirmation email that includes a link to your PDF proof. 

You will receive a confirmation email when your order is received. This is your notification that we have your order and are working on it.

If we have any questions about your order our customer service to contact you to clarify.

Otherwise, your order is in process and will be fulfilled within approximately 10 business days. Once fulfilled, there will be tracking information emailed to you and it will also be available in your BoxGenie Account.

We do. Please call or message us in our chat box and we’ll help you get it out ASAP.

We strongly recommend adding expedited shipping so your order is not held up because of shipping.

Nope! That said, for orders more than 1000, give us a call at 816-414-3000 or ping our chat system on the bottom left and we’ll provide a custom ordering experience and quote.

Yes we do. You can email us, use our online chat feature or call us at 816-414-3000 and we can talk to you more about it.

We are here to help. You can email us, use our online chat feature or call us at 816-414-3000.

BoxGenie does offer discounts on larger orders. Reach out to us via email, our chat system, or give us a call at 816-414-3000 and a customer service rep can see what you qualify for and shipping options to save money, including LTF freight options.

No. Box Genie does not have any set-up fees and the price you see on the product pages is the price you pay at checkout, with shipping costs based on order size.

Simply enter the dimensions and other options for the box you want and hit the "Design Box Online Now" button. That will open the 3D designer. On the left-hand side, click on “more” and download the template.

Once you have designed your template, just come back to the site and re-select your preferences. This time select "Order Now & Send in Your Design". You can complete your order and then send in your design.

If you are not already logged in, click the “Log In” button on the top right. Then, simply go to My Account and My Orders and hit Reorder.

We’re sorry to hear you didn’t fully love your box, we do 100% custom work. If you have received a damaged or defective item, defective meaning it does not adhere to the dimensions or artwork submitted on our site or is not structurally sound, please contact our team directly. Notify us within 10 days of receipt of your order.

We have created a video of how to assemble a Mailer Box for you to reference:
https://www.boxgenie.com/pages/how-to-fold-mailer-box

You can reset or change your password by clicking the Log In button on the top right. Then just follow the instructions.

We use UPS for all deliveries.

We ship all boxes flat, to secure the lowest shipping rates and better ensure safe transit.

Our Checkout page can help you do this. The most accurate way to estimate your order's shipping cost is to create a "mockup" order for the same quantity and box size as the boxes you plan to order (no need to worry about artwork for this!):

- Select your Box Style and set or select your box size>
- Select or enter your order quantity>
- Click "Checkout">
- On the checkout page, enter your full shipping address and a phone number (this can be fake for now)

Click the "Get Delivery Options" button that appears. You'll see all of the shipping options available to your address for this order, along with shipping costs and transit times.

These estimates are completely free and don't require entering any payment information.

We use UPS for our shipping partner, which has 2-day and 3 day shipping options.

Not right now.

Not yet. But we are working on it.

You will need to place separate orders for each address

All our orders are printed by us at our facility in Kansas City, MO

When you order multiple items, we note that your jobs are related, but cannot guarantee that they will be combined for shipping. Due to proof approvals and the manufacturing process, there is a possibility that they will enter production at different times and possibly even on different production lines. If you have any questions about shipping on your particular order, please message our Support team.

Also, your items might come in multiple boxes from UPS.

If you are ordering a large quantity, we may be shipping your order via LTL freight instead of UPS. Feel free to reach out if you have any questions during your order process.

This means that your flat, unassembled boxes will be stacked, wrapped, and strapped onto a 48" x 40" pallet instead of bundled and packed into cardboard parcels. With freight shipping, the box sheets are carefully stacked on the pallet, covered with a cardboard "cap", then wrapped in industry-standard plastic wrapping for protection. The shipping price you see on the checkout page does not include additional services, such as lift gate and inside delivery. Such services will be quoted on an as needed basis.

LTL Freight does not include guaranteed transit times, Inside Delivery, assistance with unpacking the pallet, or moving the pallet upstairs or in an elevator. If asked to provide any of these services at delivery, most freight drivers will say no. If any of these services are needed for your large quantity order, please reach out to our Support team before or shortly after placing your order.

Freight travels by trucks on "day lanes" usually projected in 2-3 day ranges. For example, your order might be placed with a 1-3 day lane service, 2-4 day lane service, or a 5-8 day lane service. The days projected are business days and exclude weekends and holidays. As a result, we can provide only a rough estimate of the delivery date.

Neither UPS or LTL freight shippers will deliver to a PO Box. Please only use street addresses.

If your boxes arrived damaged from shipping, we will gladly submit a claim with our shipping partner on your behalf. To do that we need the following:

The claims process could take anywhere from 7-10 business days at which time we can extend a refund of the approved claim amount or apply refund to a future order.

ComingSoon!