Answers To Common Questions

Please note that it is an industry standard to almost always present the inside packaging measurements of custom boxes. These are displayed as L x W x D (Length x Width x Depth) in the unit of inches.

1. Lay out the item or items on a table or flat surface just as you wish to display them in the final packaging.
2. Measure and record the L x W x D.
3. Finally, round up to the nearest 1/16 of an inch for each measurement. This will ensure every item is packaged just right.

Yes! Please reference our Design Guidelines for our full set of best practices.

Box Genie printers print in Cyan, Magenta, Yellow, and Key (black) also known as CMYK. As a G7® Certified Printer, we use GRACoL® 2013 settings - a leading industry standard.

Our Pre-press Team strongly recommends a minimum final resolution of 300 DPI. Resolution reduces when images are scaled up but improves with a reduction in final image size.

Please reference boxgenie.com/design-guidelines for more recommendations.

These lines indicate areas where your box will be cut in production and fold in its final form.

• Blue Lines: These are your box's cut lines.
• Red Lines: These are your box's fold or crease lines.

Please note there is natural movement of box units during the cutting process. We recommend designing with full bleeds. Colors and graphics extending past cut (blue) lines are properly trimmed.

Box Genie supports designs generated in a program outside of our online design tool.

Start by selecting your desired box type from boxgenie.com. Next, enter your box dimensions, paper type, and the number of printed sides (inside, outside, both). From here you will have two options:

• Select "Order Now": You will receive email instructions on how to submit your design.
• Select "Design Online": You will enter the 3D Design Tool. Choose "More" > "Download Template" from the left-hand panel.

Once your artwork is complete, revisit boxgenie.com. Submit your template from the "Upload Completed Template" option in the 3D Design Tool.

Alternatively, you may submit your template via live chat or email with a dedicated Box Genie representative. Our team suggests using Adobe Illustrator to create your artwork and convert it into a PDF. If you using Adobe Photoshop, you will need to design in CMYK at 300 DPI and 100% of the finished size. If using a different app or file type, please reach out to our Support Team (help@boxgenie.com) for assistance.

Note: It is important that you do not flatten your dielines into the graphics.

Yes, you can save your custom box designs with a free Box Genie account. Save, modify, order, and reorder your packaging projects directly from your Box Genie account.

Box Genie's Customer Service team will review artwork for necessary technical changes. We define a technical change as a modification based on your order input. For example, a team member will process your order to confirm the validity of elements like one- versus two-sided print.

Templates are not revised for aesthetic or content reasons. Box Genie's Pre-Press Team will ensure that your files are ready for production.

Please review your design carefully before beginning the checkout process.

Box Genie's cutting-edge print technologies use the CMYK color spectrum. This is an industry best practice and one that does not include white inks. If using white in your designs (e.g. fonts, color blocking, highlights, etc.) we recommend choosing our Essential or Magic White paper types. These white-based papers will allow you to use white elements within your box artwork.

Yes, we can print QR codes on your packaging. The recommended spec for a QR code is .5 x .5 inches. This will ensure the best performance for scannability.

Please review our QR Code Guide for optimal functionality.

Before the structural design phase, our in-house experts will help you define the project scope and expectations of your inserts and dividers.

As part of this process, we offer a total of three revision cycles for custom-made inserts and dividers. Please note that any further modifications will result in an additional cost associated with these changes.

Here are some examples of what is considered to be a revision:

• Changes to the product placement (e.g. alignment, layout, etc.)
• Changes to the size of the outer box
• Changes to the orientation of items (e.g. sideways rotation)

You’ll receive up to three free rounds of revisions during the digital proofing process. If you need additional changes after that, extra project costs may apply. To keep things smooth, we recommend sharing all feedback with your account manager at once.

For extra peace of mind, you can also preview your box design anytime using our 3D Preview tool in the Design Studio.

At this time, Box Genie does not offer design services. For guidance on your box design please reach out to one of our experts via live chat or email (help@boxgenie.com).

You must have the rights to your images, logos, etc. for Box Genie to print these visual elements.

For details and further guidance on what can and cannot be printed, please kindly review our Terms of Service.

We offer three distinct paper types for your box designs. Each material type is strikingly different from the other and serves a variety of ways to elevate and celebrate your brand's packaging. These materials include:

• Kraft: A traditional brown paper perfect for darker colors.
• Essential White: A matte finish white paper complete with a soft feel.
• Magic White with HD Print: A semi-gloss white paper for an enhanced, eye-catching shine.

We recommend you experience Box Genie's offering first-hand with a pre-designed Sample Kit.

Every packaging project we produce is completely custom in its nature. Your design is enhanced based on your paper type selection. As a rule of thumb, we recommend the following basic guidance:

• Kraft: Ideal for an organic look and feel. Kraft holds dark colors especially well. Even lighter inks will print a few shades darker.
• Essential White: Perfect for a softer look with its matte finish. Essential White is a more cost-efficient approach to quality print and color.
• Magic White with HD Print: Your best choice for print and color richness. Please note that Magic White has a semi-gloss finish.

We recommend you experience Box Genie's offering first-hand with a pre-designed Sample Kit.

Box Genie is proud to be a subsidiary company of Vanguard Packaging -- one of North America's most sustainable packaging companies.

• Materials: We selectively source 100% American-made inks, papers, and other materials.
• Production: Our equipment contributes zero hazardous air pollutants with use of odorless, water-based inks and omitting UV-reactive chemicals.
• Operations: Located 160 feet beneath the earth, our state-of-the-art geothermal Kansas City facility was developed to reduce our environmental footprint.

Box Genie offers High Definition (HD) print for boxes made of our Magic White paper type. HD print uses small, targeted ink dots. This technique renders crisp, clean imagery along with consistent, precise color.

Our team highly recommends HD print for designs containing photos, swaths of color, and gradients.

Absolutely! We are proud to print and produce your box project entirely in America. All aspects of Box Genie's manufacturing process are within our geothermal Kansas City facility.

With our strategic location, orders are able to quickly ship across the United States leading to shortened lead times.

Learn more About Box Genie and our KC roots.

Our facility is strategically located in America's heartland -- Kansas City, Missouri. Eligible orders are produced in 10 business days or less. We count business days as Monday through Friday excluding major US holidays.

After your order is fulfilled, you will receive a shipping notification via email. This email contains your tracking information. Most orders are delivered in just 3-4 business days when in-transit.

Note: Please allow 24-48 hours for your tracking status to generate after you receive your shipping notification. Shipping notifications are created when delivery labels are generated.

Any project revisions must be submitted within 1 business day after order placement. We count business days as Monday through Friday excluding major US holidays.

Changes will incur an additional fee once your project has entered our production process.

Please reach out to one of our Customer Service team members via live chat or email (help@boxgenie.com) ASAP.

Order confirmation emails are sent immediately upon checkout completion. This email is your notification that your project has entered the processing queue.

Eligible orders are produced in 10 business days or less. We count business days as Monday through Friday excluding major US holidays. You will receive a shipping notification email once your packaging project is fulfilled.

Please reach out to your dedicated Box Genie representative for ongoing updates. Or, speak to one of our experts via live chat or email (help@boxgenie.com) for details regarding your order status.

Yes, Box Genie offers rush production services. Please call one of our experts directly (816-414-3000) ASAP to get your project prioritized in the queue.

Rush production comes at an added cost. In addition to this service, our team strongly recommends upgrading to expedited shipping. Expedited shipping will shorten final delivery timelines.

We have no limit to our maximum box unit quantity. Please give us a call (816-414-3000) or send a live chat for quotes of 1,000 units or more.

For higher volumes, please connect with a member of our Enterprise team.

Yes, our team will work with you to accommodate large and bulk orders.

Please reach out to our team via phone (816-414-3000), live chat, or email (help@boxgenie.com). A specialist will provide you with pricing and shipping options based on unit quantity that best suits your budget.

No, Box Genie orders do not incur setup fees or any other hidden costs. Your price is displayed in real-time on our website. Live pricing is reflective of box quantity and specifications.

Shipping costs are displayed at checkout based on the size of your order. Please reach out directly to our team via phone (816-414-3000), live chat, or email (help@boxgenie.com) for help with shipping options.

Easily reorder boxes from a previous project from your Box Genie account. Login to your account and navigate to "My Orders".

Select "Reorder" to begin the checkout process.

Reset your Box Genie account password by clicking "Forgot Password" on the Login screen.

Change your password at anytime in the "Change Password" section of "My Profile".

Our team is here to help. Please reach out at your earliest convenience via one of our support channels:

• Phone: 816-414-3000
• Live Chat: Select the chat icon at the bottom of your screen
• Email: help@boxgenie.com

Box Genie produces 100% custom-made inserts and boxes. Please reach out to our team immediately for damaged units, defective items, or structurally unsound boxes. Defective units are deemed as those that do not adhere to the submitted artwork or specifications.

• Phone: 816-414-3000
• Live Chat: Select the chat icon at the bottom of your screen
• Email: help@boxgenie.com

Note: Notice must be made within 10 days of receipt of your order.