Get in Touch with an Expert

The Box Genie team is ready to assist with your projects and answer any questions you may have.

Office Hours

Monday to Friday: 8:00 a.m. - 5:00 p.m. CST

Closed on major U.S. holidays.

Phone Support

816-414-3000

Email & Chat

help@boxgenie.com

Start a live chat by clicking the blue chat icon on our website.

Packaging Project Resources

How do I create a dieline?

You can create a custom dieline (box template) in just a few steps. We put together a quick guide to walk you through the process: How to Use a Box Dieline.

What are your artwork guidelines?

For the best results, follow our best practices for adding your branding and artwork. You can find everything you need in our Design Guidelines.

How do I find the measurements for you my box?

Please note that it is an industry standard to almost always present the inside packaging measurements of custom boxes. These are displayed as L x W x D (Length x Width x Depth) in the unit of inches.

  1. Lay out the item or items on a table or flat surface just as you wish to display them in the final packaging.
  2. Measure and record the L x W x D.
  3. Finally, round up to the nearest 1/16 of an inch for each measurement. This will ensure every item is packaged just right.

Want more details? Check out our full guide: How to Measure Your Box.